What to Say and What to Do At Work, At Home, & Everywhere
written by Dr. Patrick Wahl
98 pages, self-help
published in 2015
Magic Words & Life Lessons is about unlocking the right things to say and when to say them.
Reading the book exhibits a similar feeling as sitting through a conference, with the speaker sharing a list of helpful phrases and unique conversation skills. Most of this comes from the author's own experiences and is passing it on to us as readers. From this book, I learned that sometimes there are always other ways to share your opinion aside from being too forward. Phrasing is key in every conversation. The types of words you choose ultimately define how you are perceived by other people. For someone involved in customer service, this book can come in handy as it prepares you on how to respond to tricky questions and how to make your customers feel special.
I wouldn't go as far as saying you'll "never be tongue-tied again", but you'll definitely pick up on some good tips.
Thanks to the author and publisher for the free review copy.
P.S. See this review on Goodreads and Amazon.